Overland Park, KS – February 19, 2018 – TPP Certified Public Accountants, a leading accounting firm announced today they have won Inavero’s Best of Accounting™ Award for providing superior service to their clients. The Best of Accounting Award winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients. Results used the firm’s Net Promoter Score (NPS), a customer satisfaction survey that measures the loyalty that exists between a provider and a business. Net Promoter Scores are used by more than two-thirds of Fortune 1000 companies, and often act as a leading indicator of an organization’s growth.
TPP Certified Public Accountants received satisfaction scores of 9 or 10 out of 10 from 85% percent of their clients, significantly higher than the accounting industry’s average of 43% percent.
“The 2018 Best of Accounting award recipients have gone to great lengths to demonstrate their commitment to service quality,” says Inavero Founder and CEO, Eric Gregg. “Winning firms not only invest time and resources toward surveying clients, they commit to providing validated feedback to the public on BestofAccounting.com – making the satisfaction of their clients a central strategy for growing their business.”
“We are proud and honored to be recognized for our efforts in this way. Thank you to our clients for our ongoing opportunity to serve them,” said TPP’s Bob Parker, Partner.
About Best of Accounting™
Best of Accounting recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. BestofAccounting.com is the directory of choice for sourcing leading accounting firms with validated satisfaction scores in the US and Canada.
Rooted in satisfaction research for business service firms, Inavero’s proprietary online survey program leverages the Net Promoter® Score methodology to measure client satisfaction. Inavero partners with business service firms in more than 15 countries to measure client satisfaction, improve retention, capture testimonials, and increase new business.
Fewer than 1% of all accounting firms in the United States and Canada have earned the 2018 Best Accounting Award for providing remarkable service quality to their clients.
Best of Accounting by inavero
(2018, February 20).